- Legal Name: We will disclose without delay if requested.
- Address: We will disclose without delay if requested.
- Phone number: We will disclose without delay if requested.
- Hours: 10:00 - 18:00 (excluding weekends and holidays)
- Email address: team.aimoviestudio@gmail.com
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- Head of Operations: Hero Kominato
- Exchanges & Returns Policy:
- Cancellation by the Customer: All ticket sales are final. We do not accept cancellations or refunds unless otherwise stated on the event page.
-If the event offers a refund policy, details will be listed on the respective event page.
- Event Cancellation or Changes: If the event is canceled or rescheduled, ticket holders will be notified via email.
- Refunds will be provided in accordance with Lu.ma’s refund policy.
- Transfer Policy: If ticket transfers are allowed, you may transfer your ticket to another person through the Lu.ma platform.
- Delivery Time: Upon purchase, tickets will be issued immediately through the Lu.ma platform and sent to the registered email.
- Accepted Payment Methods: Credit card, PayPal, and other payment methods available on Lu.ma.
- Payment Period: Payment is required at the time of ticket purchase.
- Price: Ticket prices vary based on the event. The final price, including taxes and any applicable fees, will be displayed on the event page before checkout.